Privacy Policy

About this Policy

This policy sets out how Auskey Education (ABN 25 647 816 046) collects, uses, and discloses your personal information.

If you disclose personal information to third parties, this policy will not apply, and you will be subject to the privacy policy of that third party.

By accessing or using Auskey Education services or our website, you agree to the collection, use, and disclosure of your personal information in the manner described in this policy.

What personal information is collected?

Auskey Education collects personal information to assist us in conducting our educational activities and providing the range of services we offer.

Personal information collected by Auskey Education specifically includes:

Student name;
Date of birth;
Current school.

Depending on your interaction with us, we may also collect:

Contact details, including parent or guardian names, email addresses, and phone numbers;
Information about the devices on which you visit the Auskey Education website, and your activities on that site;
Records and content of communications with Auskey Education;
Website usage data.

How is personal information collected?

Auskey Education collects personal information in a number of ways, including:

Directly from you when you provide information to us in person, by phone, or in writing (whether electronic or otherwise, such as via website enquiry forms);
Directly from you when you communicate with Auskey Education staff;
Through the use of Auskey Education proprietary software or third-party platforms in which personal information is stored;
From organisations identified or described under the heading "How is personal information disclosed".

How is personal information used?

Your personal information may be used for the following purposes:

To provide educational services, consulting, or enrolment assistance to you;
To carry out necessary functions in relation to those services, such as billing and support;
To maintain appropriate business and student records;
To research, develop, and improve Auskey Education services;
To conduct surveys to determine satisfaction with our services;
For the purposes of feedback, reviews, and ratings;
To promote and market special offers and other educational services to you;
For staff training and quality assurance.

How is personal information disclosed?

Auskey Education may disclose personal information to individuals and organisations other than Auskey Education. The organisations to which we may disclose personal information include:

Auskey Education staff and related bodies corporate;
Educational institutions or partner schools (where you have engaged us to assist with applications or enrolments);
Outsourced service providers who assist Auskey Education to provide its services, including information technology providers, marketing advisers, and professional advisers;
Entities to whom you request we send your information;
Organisations involved in a sale/transfer of Auskey Education assets or business;
Government or regulatory authorities, as required by law.

Where Auskey Education provides information to a third party at your request, you acknowledge that your information will be handled by that third party in accordance with its privacy policy.

Third-party service providers

Auskey Education’s third-party service providers may also collect and use personal information, as contemplated by this Privacy Policy, in connection with services they supply to us. These providers may also retain that information.

Maintaining personal information quality

Auskey Education strives to maintain accurate and up-to-date records. To facilitate this, please let us know if any of your details change.

How to access your personal information

You generally have a right to access your personal information, subject to a few exceptions provided by law. If you wish to access your personal information, please contact us using the details at the bottom of this page. Please provide as much detail as you can to help us find the information. There is no charge for this service; however, you may be required to verify your identity before any information is released to you.

About security and personal information

Auskey Education takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications, or disclosure. Your personal information may be stored in hard copy documents but is generally stored electronically on our secure systems.

Transfer of personal information outside of Australia

Some of Auskey Education’s service providers (such as cloud storage or software platforms) may be located outside of Australia. It may be necessary to disclose your personal information to those providers for some of the purposes listed above. By providing Auskey Education with your personal information, you consent to the disclosure and transfer of your personal information outside of Australia as set out in this privacy policy.

What if you don't provide personal information?

If you choose not to provide personal information when requested (such as student details necessary for educational services), Auskey Education may not be able to provide you with our full range of services.

Website usage and cookies

When you visit the Auskey Education website, we may record anonymous information such as IP address, time, date, referring URL, device information, and site interactions (pages accessed, files downloaded).

Auskey Education uses "cookies" and other methods to collect and store this information. Cookies help us provide you with our full range of services, remember your preferences, and analyse website usage. You may adjust your internet browser settings to disable cookies. If cookies are disabled, we may not be able to provide you with the full website experience.

Our website may include links to third-party websites. We are not responsible for these linked sites and recommend you read their privacy policies before disclosing your personal information.

What if I have a problem?

If you have a problem, complaint, want to change your personal information, or just wish to enquire about privacy, please contact us.

Location: Australia

Address: 2/46 Catalano Rd, Canning Vale

Postal Address: 2/46 Catalano Rd, Canning Vale

Email: connect@auskeyedu.com.au

Auskey Education treats complaints relating to privacy extremely seriously. If you submit a concern or complaint, we will endeavour to deal with it comprehensively and reach an outcome with which all parties are satisfied.

Updates to this Privacy Policy

All updates to this Privacy Policy will be communicated via email or posted clearly on our website. The most current Privacy Policy is always available on the Auskey Education website.